Refund policy
Return Policy
At Spell n Things, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns:
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Eligibility: You can return most items within 30 days of receiving your order. Items must be unused, in their original packaging, and with all tags attached.
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Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Personalized or custom products
- Intimate or sanitary items
Return Process:
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Request a Return: To initiate a return, please contact our customer service team at Thougtlesshearts808@gmail.com. Include your order number and reason for the return.
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Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN). Please include this number with your return.
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Shipping the Item: Pack the item securely in its original packaging and include your RAN. Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Refunds: Once we receive your returned item, we will process your refund within 10 business days. Refunds will be issued to the original payment method.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a replacement or issue a full refund, including shipping costs.
Contact Us:
If you have any questions about our return policy, please reach out to us at Thoughtlesshearts808@gmail.com
Thank you for shopping with Spells n Things!